CUSTOMER SERVICE

1. Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree, you must discontinue use of the site.

2. Eligibility

You represent that you are at least the age of majority in your jurisdiction or accessing the site under supervision of a legal guardian.

3. Use of the Website

You agree to use this website for lawful purposes only. You shall not:

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorized access to systems or data.

  • Disrupt site functionality or security.

  • Use automated systems to extract data without permission.

4. Product Information

Product descriptions, ingredient lists, and claims are provided for informational purposes. While we aim for accuracy, we do not warrant that all content is complete, current, or error-free.

Cosmetic products are not intended to diagnose, treat, cure, or prevent medical conditions. Users should review ingredient lists and perform patch testing where appropriate.

5. Intellectual Property

All content on this site, including text, graphics, logos, images, and product descriptions, is owned or licensed by the company and protected by intellectual property laws.
No content may be copied, reproduced, or distributed without prior written consent.

6. Third-Party Links

The website may contain links to third-party platforms or marketplaces. We are not responsible for the content, policies, or practices of third-party services.

7. Disclaimer of Warranties

The website and its content are provided “as is” and “as available.”
We make no warranties, express or implied, regarding site availability, uninterrupted access, or error-free operation.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products.

9. Modifications

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of revised terms.

1. Information We Collect

We may collect the following categories of information:

  • Personal data provided voluntarily (name, email address, shipping details).

  • Transaction-related information.

  • Technical data (IP address, device type, browser information).

  • Usage data (pages viewed, time spent, interactions).

2. How We Use Information

Information may be used to:

  • Process transactions and fulfill orders.

  • Provide customer support.

  • Improve website functionality and user experience.

  • Send service-related communications.

  • Comply with legal obligations.

3. Legal Basis for Processing

Where applicable, personal data is processed on the basis of consent, contractual necessity, legitimate interest, or legal compliance.

4. Data Sharing

We may share information with:

  • Payment processors and logistics providers.

  • Hosting and IT service providers.

  • Legal or regulatory authorities where required.

We do not sell personal data.

5. Data Security

We implement technical and organizational measures to protect personal data, including secure hosting environments and encrypted data transmission where applicable.

6. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined or as required by law.

7. User Rights

Depending on jurisdiction, users may have the right to:

  • Access their personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent.

8. International Transfers

Where data is transferred across borders, appropriate safeguards are implemented in accordance with applicable laws.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be published on this page.

1. Scope

This policy applies to information related to health or skin-related concerns voluntarily provided by users through product selection tools, quizzes, reviews, or customer support communications.

2. Categories of Health-Related Data

We may process:

  • Skin type information.

  • Stated sensitivities or ingredient preferences.

  • Self-reported skincare concerns.

  • Product usage feedback.

This information is provided voluntarily by the user.

3. Purpose of Processing

Health-related data may be used to:

  • Recommend suitable products.

  • Improve formulation relevance.

  • Analyze aggregated product performance trends.

  • Enhance user experience.

4. Data Minimization

We collect only information necessary to provide requested services. Sensitive health information is not required to browse or purchase products.

5. Sharing and Disclosure

Health-related information is not sold. It may be shared only with service providers bound by confidentiality obligations or as required by law.

6. Storage and Security

We apply enhanced safeguards to protect health-related data, including access controls and secure infrastructure.

7. User Control

Users may request deletion of health-related data or withdraw consent for its processing where permitted by law.

8. Compliance

This policy is intended to align with applicable consumer health data protection laws and international data protection standards.